Ad disclosure
Looking for something and can't find it. Use Lucky's search to get to what you want faster
Here's a few of our most popular searches here on Lucky Mobile Casinos

The Importance Of Good Customer Support At Online Casinos

October 18th, 2019 by LuckyMobileCasinos

We all want good customer service, but there’s some aspect of mobile casinos that make this a must at every gambling site you bet.

Why Casino Customer Support Is Important
Why Casino Customer Support Is Important

In every single one of our mobile casino reviews has a section devoted to customer service. which may seem like overkill, but after you read this article, you’ll understand why.

If you are a beginner to the online casino world, you may not have an understanding of the importance of customer support, but this is actually one of the key aspects.

Sure, you’d hope that any internet company that handles your cash would give you a good service. But casinos can handle a lot of your cash, and more importantly, need to be able to payout large amounts when you win.

But high-quality customer support is crucial for customers at an online casino for numerous reasons, as a quick to respond and helpful customer support agent can be incredibly beneficial in your times of need, more than just when you deposit and withdraw.

What makes good customer service?

Customer service is one of the most important factors in online casino, which is why many providers now strive to exceed the expectations of their customers.

The agents need to be knowledgeable in what they are doing, with a working knowledge of the casino’s rules and policies.

One of the very best ways to check how reliable and user-oriented a casino is to inspect how responsive, helpful and friendly their customer service agents are before you even make a deposit.

If players experience a problem they want to speak to someone who understands what they are talking about, as failure to serve customers can be detrimental to the reputation of an online casino. They should have an interest in what the concerns are and how they can solve them and the best way to avoid the most common gambling issues.

A good level of customer support gives players the confidence to trust an online casino with their money.

They will be safe in the knowledge that any support they need, or issues they may have, will be delivered quickly, in a friendly manner and with the aim of resolving their problem as quickly as possible. But what are some of the issues that can occur?

You might like: The best mobile casinos for beginners

Technical problems

Technical difficulties arising is one of the inevitable aspects of online gaming in general, and the online gambling industry is no exception, so it is impossible to guarantee a completely flawless performance.

Occasional freezes, crashes and other technical hiccups will occur. Most of the time, you reload the online casino games and you’ll hopefully be playing back the same spin you crashed on. But sometimes a spin can be lost or, worst, the game stops working.

At a good casino, it should just be a case of the player contacting the support team and these problems being resolved as soon as possible – whether thats pointing you to a similar game whilst they resolve the problem, or give you back your bet if you’ve lost one mid-spin.

Unusual activity

Online fraud and identity theft are two huge issues that can occur with your account when gambling online.

Therefore, if you do come across some strange activity, it is important that this is reported to a relevant customer service representative who can investigate accordingly.

This problem really does highlight the importance of excellent customer support, as the player needs to know that if an issue like this does occur – you need to feel confident that you are working with a team that knows what to do.

It’s a little bit like house insurance. You hope your house doesn’t get robbed, most of the time you get it and never use it, but if you need it you better hope the people on the other end of the line are competent and able to help.

At least with casinos you don’t need to pay for the insurance, good customer service is your insurance to keep your money safe.

Account issues

These are some of the most common issues that players experience, anything from glitches and bugs to deposits and withdrawals going ‘missing’ (and we’re not talking casino withdrawal limits here).

When these kinds of incidents occur, it is normally a simple process for the casino’s support to investigate and resolve them in no time at all.

Players also may not be able to access their account, or it could completely disappear without warning. If for any reason that occurs, and the customer service of the casino is not up to scratch with their support tactics, these issues could cause true, nightmare situations.


When choosing the online casino you want to play at, it is always important that the customer service is second to none.

One of the ways we recommend that you learn about the different providers is through online casino reviews, as well as the casino blog content we write across our site.

We provide our readers with unbiased, impartial reviews about mobile casinos, new casino bonuses, promotions and platforms – helping you to make an informed decision of where you want to play.

And if you are looking for a gambling site with excellent service we can recommend many of them, but one, in particular, keeps us happy and chatting, and that’s Leo Vegas casino.

You can make our day

Sign up to our free casino newsletter and you'll get all the latest mobile casino news and promotions. And if that's not enough you'll make us super happy at the same time.

Subscribe for Free »

Grand Mondial Casino Our Best Casino - April 2024

150 Spins on Mega Moolah slot for €$10 Deposit
Play For Real
18+ | New Players Only | Gamble Responsibly | Wagering & Full T&Cs Apply
T&Cs Apply
Scroll to Top

Ad Disclosure

Just so you know, when you click on one of our links to our trusted partners we may earn a commission at no extra cost to you. This helps us keep free to use, so we can keep on providing you with the best casinos and information now and in the future.