How To Handle Disputes With Online CasinosJune 3rd, 2019
Did something go wrong? Do you have a dispute to settle with a casino online? Well here’s the first 4 steps you need to take to resolve the situation.
As much as we all wish for a perfect online casino experience, it is inevitable that something will go wrong at some point and you’ll have to speak to the customer service team.
This experience can be very unsettling, especially because when something goes wrong you can feel really alone.
Therefore, if a dispute arises with your online casino, you should be clear as to what steps to take. To help you, we have put together a quick guide to help you in the process of resolving a situation with a mobile casino.
1. Contact customer support
As soon as you have noticed that something has gone wrong you need to stop playing and contact the casino’s support staff.
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Include the date and time of the dispute, the game being played the casino bonus or promotion involved and the exact details and contact them in the best method possible.
No matter whether this is through a live chat, email or over the phone – they can then look into the problem almost straight away.
At this stage, it would be in your best interests to stop playing at this casino. If you are continuing to wager money or make transactions it can make it more difficult for the support team to see exactly what has happened.
If you have reviewed the Terms & Conditions carefully you will be able to ascertain whether or not your dispute is legitimate and the casino should be able to help.
2. Patience is key
If you are playing at a reputable online casino, the support staff only want to help you. You need to ensure you stay completely calm and answer any questions they have.
If you get frustrated or angry, your communication will not be effective and could work against you. A friendly interaction has a greater chance of success, whereas rude and aggressive behaviour can give the online casino an excuse to blacklist you.
After all, you catch more flies with honey than vinegar. Just because you can’t look at the people on live chat face to face, doesn’t give you the right to be rude, just like it doesn’t give them a right to ignore you.
Talk to them like human beings, and you are more likely to get your way.
3. Remember that the casino has no need to cheat
Unless you have been playing with one of the rare, untrustworthy casinos that has a history of cheating, it’s highly unlikely that the casino is cheating.
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A casino winds up making less money if it cheats, so cheating is rare, especially because the casino already has the house edge.
The casino will get all your money sooner or later anyway, so fixing the games is counterproductive and effectively pointless. This is why they have licenses by regulators like the UK Gambling Commission or Malta Gaming Authority.
If it all goes wrong, you can contact these authorities and make their life hell. So they will try and resolve the situation before it gets to that stage.
4. Always play at a reputable casinos
If you are playing your online casino games at an unlicensed provider, they can disappear or scam you out of your hard-earned cash at any given time.
Just by reading into the casinos in more detail, reading casino reviews and checking out online casino blacklists, frequenting player forums, playing for free, testing Customer Support for responsiveness, you can prevent unpleasant situations further down the line.
Here at Lucky Mobile Casinos, we have a wide range of different online casino reviews for you to read which will help you make your decision on what casino to play.
Each of our recommended casinos is hand picked by experts based on experience, trustworthiness, security, variety of games, loyalty programs and more, so you know we are the business you need to contact.
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