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Win Palace Mobile Casino Review


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Win Palace Casino Ratings

Why Win Palace Mobile Casino?

Important Update: This casino is no longer trading, so go check out Drake casino »

An RTG Casino that might be lacking in mobile games, but makes up for ease of use on any iOS and Android phone or tablet, plus comes with a  huge selection of big slots bonus offers.

With plenty of room to grow Win Palace mobile casino allows players from all over the world to enjoy the RTG slots .The intuitive design and mouth-watering amount of bonuses will tempt many players to trying out this friendly US casino site.

Win Palace Review Details
Win Palace Overview
Casino Type:Download & Instant Play
Accepts US Players:Yes
Languages Supported:EN, FR, IT, DE, ES
Payment Details
Payment Providers:

Wire Transfer, Cheques, Neteller, Skrill, Visa, MasterCard

Payout / Cashout Time: Up to 10 Days
Currencies:USD, EUR
Support Information
Support Features:
  • Mobile Support Features: Email, Phone, Contact form
  • Live Chat: Yes, 24/7, desktop only
  • Email: [email protected]
  • Support Numbers:
    United States (Toll-Free): 1 888 835 9940
    UK (Toll-Free): 0808 234 3619
    Germany (Toll-Free): 0800 723 84 49
    Spain (Toll-Free): 900 951 558
    France (Toll-Free): 080 091 1204
    Canada (Toll-Free): 1 888 204 5963
    Australia (Toll-Free): 1 800 241 856

Mobile Casino Experience 2.5

Win Palace runs on RealTime Gaming software. Not the most well known of casino software brands granted and fairly new to the mobile scene, but we are happy to say that in terms of functionality, it works beautifully. When we save the mobile casino site to our home screen as a shortcut it fills the whole screen, beautifully immersing yourself in the whole of what this mobile casino has to offer.

Equally, the application is user-friendly and intuitive as RTG have succeeded in incorporating all of the sign-up, log-in, cashier and lobby functions in one for a fully operational mobile casino.

So after such a glowing review, it’s difficult for us to give them only 2.5 stars in the mobile casino experience but… they only cater to iOS devices like iPhone and iPad, plus Android phones and tablets.


  • Intuitive design
  • Works beautifully on all iOS and Android Devices
  • Huge amount of big casino bonus promotions
  • Good looking RTG mobile slots


  • Not Blackberry or Windows compatible
  • Up to 10 days cashout period
  • No manual flushing
  • Small amount of mobile casino games
  • No mobile casino games other than slots

Win Palace Casino Bonuses & Promotions 2.0

Every WinPalace bonus available on the website, or those sent to a player’s inbox, are redeemable from the convenience of your iPad, iPhone or Android smartphone or tablet. And bonuses is one place where Win Palace mobile casino doesn’t joke about. We especially like that there is a slightly higher and better bonus for slot players

Honestly these guys have so many deposit bonuses on so many different days, games and average offers it’s hard to write them all down. They have blackjack, video poker and roulette bonus (one of the few in the market) and reload bonuses for each.

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Their High Roller Bonus is ok, but at 200% up to $2,000, it’s actually less than the Slot Welcome bonus, but you get to play other games than slots. So you have to weigh up your favourite options.

No free spins offer, but all in all, what they lack in variety they make up in sheer amount with some reload codes useable up to 40 times in one week. You won’t be able to play without a bonus attached to your deposit.

So where does it all break down? With the very high 25x wagering on bonus and deposit (so don’t deposit more than your allowed bonus). Although there is no max cash out you’ll be lucky to hit the wagering requirements, so despite the variety, we would generally recommend you avoid the bonuses unless you simply plan on using it to elongate your game play rather than get any decent wins.

Security & Payments 3.0

If we had broken this section up into two, security and payments, maybe Win Palace casino would have gotten a higher score. Why? Because whilst we had no issues with their security, or their depositing methods, I’m afraid to say that when it comes to withdrawals, they bring their whole average down.

They have a good range of mobile payments options and we’ve heard or experienced nothing bad about their security of our details and banking details. So far, so good.

Wire Transfer, Cheques, Neteller, Skrill, Visa, MasterCard

Then comes the withdrawal process. Now these guys are US casinos, so you expect a little extra time in cashouts, but come on… first you have to attach a copy of your photo ID, 2 utility bills OR 2 official documents confirming your name at your address and a copy of the front and back of all credit cards used on the site. A little annoying but not the end of the world.

But then that process takes up to 3-5 business days to approve (one time only) and then 7-10 business days to approve the withdrawal request.

So the first time you withdraw you could be waiting 3 weeks to get your cash. Three weeks!

Do they have manual flushing so you can at least re-deposit? No. After that, waiting a week is a little annoying, but hardly the end of the world, so they are redeemed somewhat. Still, if you are the inpatient type, beware.

Win Palace Slots & Games 1.0

RealTime Gaming has a great reputation for providing top notch slots games with great graphics. What it doesn’t do so well, is be picky about who it chooses to bed down with. That means that many of the RTG casinos out there have had a bad reputation, which follows partner casinos around. We haven’t had any problems with Win Palace casino, but if you have let us know.

Small choice of RTG games include: Builder Beaver, Caesar’s Empire, Cleopatra’s Gold, Coyote Cash and Goldbeard.

On the bright side, their mobile casino platform works incredibly well and is easy to use and intuitive. However, what it doesn’t have is a lot of choice. RTG have picked their best and most popular slots and converted them to mobile, but not as of yet given you a wider variety of casino games to enjoy, apart from a single blackjack game.

As much as we love slots, a few games won’t keep us entertained for too long (unless we win big of course), especially as the variety in the type of mobile slots is pretty dismal. You get what amounts to identical slots, that have been re-skinned with different graphics.

The graphics and game play are fantastic mind you, but if variety is the spice of life, RTG seriously didn’t put enough salt and pepper in this dish.

Customer Service 4.0

In short, very lovely helpful people. The fact they have local toll-free numbers and local chat in their supported language helps as well.

We had to educate the person on chat about what ‘manual flushing of withdrawals’ was, but once they had a moment to discuss this with a higher power, they were able to respond quickly and efficiently.

As live chat is a rare occurrence in mobile and tablet casinos, we will forgive this lacking feature, but a call back button where you request someone get in touch would have been a nice add-on to what is, overall, great service.

Review Conclusion



WinPalace mobile casino wins in two important aspects – sheer amount of big mobile casino bonuses and great customer service. The fact they score so high in this particular aspect helps elevate them back into ‘maybe’ as a potential mobile casino.

Because what we see here is great potential. A wide selection of offers available to mobile and tablet players. A great intuitive navigation, every feature available within your Android,  iPad and iPhone and some good looking mobile slots to play.

But potential is all it is at the moment. The fact that you currently only have a small selection of mobile slots games to play, and that these games are all incredibly similar, brings down what could have been a great experience, to a passing fancy.

WinPalace mobile casino is one to watch as it grows. It might one day become an above average mobile casino.

Win Palace Review by Lucky Mobile Casinos, last updated: January 26, 2018 - Rating 2.5

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