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Jack Gold

Jack Gold Mobile Casino Review

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3.58

Available On: iOS Android

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Jack Gold Casino Ratings

Why Jack Gold Mobile Casino?

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Jack Gold casino was clearly built for the smaller handsets but don't let this UK mobile casino fool you; it's welcoming to all global audiences with multiple currencies and mobile casino games.

With Live Casino and decent softwares aside, Jack Gold is making a name for itself as the up and coming mobile casino of choice. Not perfect and still room for improvement, but every new version sees progress and their friendly staff helps smooth any kinks.

Jack Gold Review Details
Bonuses & Promotions
Welcome Bonus:Up to $€£1,000 on First 5 Deposits - Click to Claim
Jack Gold Overview
Established:2012
Casino Type:Instant Play
Accepts US Players:No
Languages Supported:English
Licensing:Isle of Man
Payment Details
Payment Providers:

Mastercard, Visa and most major Credit and Debit Cards

Payout / Cashout Time: 48 hours
Currencies:GBP, EUR, USD, CAD, AUD, NZD, ZAR, SEK
Support Information
Support Features:
  • Live Chat on both mobile and tablet
  • Email: help@jackgold.com
  • Phone UK: 0333 240 9088
  • Phone INT: +44 203 005 8802

Mobile Casino Experience 3.8

When you go view Jack Gold casino site online, you can tell the interface was created with mobile casino players in mind. When you go to the online casino you’ll notice that it’s not the prettiest background, with that grey felt like colours that makes everything a little dim. On tablet and iPad it’s less obvious and as a mobile phone casino even less so, with the darker background allowing the video slots and table games to come into focus.

The scrolling menu can be a little fiddly to handle and we found it easier using the side bar which you can reach by pressing the top left hand corner. Some of the links ‘stick’ a little, and you’ll have to press twice to get through or just be a little patient.

Generally we found their mobile casino site easy to navigate and the information clear.

Registering was quick and easy, with lots of space making it easier to see what information is needed, though the buttons sticking did happen a few times, so again, patience. Bear in mind that Jack Gold’s primary method of communication is via your mobile phone, so if you would rather not, go to ‘my account‘, ‘contact preference‘ and add your email address instead.

Other than that, we were able to find the casino games we wanted to play fairly easily and depositing was no issue. Live help worked well and you have everything easily at hand once you log in. Though they do have several currencies, this casino is probably more suited for Brits, Canadians and Australians as it’s only in English.

Pros

  • Live chat on all devices
  • Live casino games, roulette, blackjack, baccarat and hold em
  • Fair casino promotion terms
  • Generous welcome bonus
  • Quality mobile casino games

Cons

  • Only debit/credit card deposits
  • Small selection of online and mobile games
  • A little jittery in places , need to iron out some of the hard to press links

Casino Bonuses & Promotions 4.0

Their mobile casino promotions are good and they tend to like sending a SMS message for daily deals every so often, so it’s worth making your mobile your primary method of contact if you like getting new casino bonus offers often. These are generally deposit, cashback and free money offers – we’ve yet to see any free spins anywhere.

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The Jack Gold casino welcome bonus is particularly intriguing, giving you a bonus on your first five deposits up to an impressive £$€1,000 or 10,000 SEK. Their  welcome bonus is broken down as follows:

  • 1st Deposit: 100% up to €£$100
  • 2nd Deposit: 50% up to €£$250
  • 3rd / 4th / 5th Deposit: 25% up to €£$250

The terms and conditions of their casino bonuses are generally friendly, with the 35x wagering on the bonus only, but generally they do love their reload bonuses at this mobile casino.

That said, the cashback Wednesday is actually quite a nice little offer, giving you £5 for every £25 you lose out on.


Security & Payments 2.5

Isle of Man is a great licencee – in fact it’s where Microgaming is based, one of the largest and safest casino software providers around. The licence is safe, european and looks after players safety.

The choice of payment options on the other hand, is not as great. You can only us major credit and debit cards to deposit, and as such the withdrawal process is via bank wire and quite slow – from 2 to 5 days. An e-wallet or two like Neteller or Skrill would have been very welcomed and we hear is coming soon.


Software & Games 3.0

Not the largest selections of mobile casino and slot games, but they provide the full range, with great Microgaming and NextGen slots and some less well known but well crafted realistic slot machines and mobile casino games from Realistic Gaming and SkillOnNet.

The jewel in the crown is the mobile Live Casino games provided by Evolution Gaming and they are by far some of the best in the industry. You have to be a fan of live casino and be well connected to the internet, but hey, it’s a great novelty.

On a less WiFi heavy note, they have the full range of instant mobile casino games, including mobile blackjack, mobile roulette, video slots, classic slots and video poker. The progressive jackpot slots are only available in some countries (not France and Spain for example) and the ‘new games’ tab isn’t often updated, although new games come along often enough.

Customer Service 4.2

Here, Jack Gold mobile casino outdoes itself. You can talk to them via live chat on any device, email or call them.

If all else fails you can shout at them via their Facebook, Twitter, Google Plus or Pinterest account. That’s some social media presence.

The staff we talked to were generally efficient and got our issues resolved quickly. Not the friendliest, but got the job done.


Review Conclusion

Rating

3.6
3.58

Jack Gold mobile casino is a work in progress. It’s building a name for itself, especially in the English speaking countries (non-US). No doubt, as more and more players choose to go and play slot there, they will continue to improve on a mobile casino site that has a few bugs and could do with a few more mobile slot games.

Still, Live casino games on your mobile, fair casino promotions and excellent customer service has certainly helped them create an environment for the more serious minded casino players.

Are you ready to play?

Available On: iOS Android

Jack Gold Review by Lucky Mobile Casinos, last updated: May 8, 2015

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